FAQ
We have prepared answers to the most frequently asked questions.
Can’t find what you’re looking for or have specific requests? Don’t hesitate to contact us!
What delivery methods do you offer?
We offer air, sea, road and rail transport solutions worldwide. We help you find the most suitable mode of transport to suit your needs.
Which countries can you ship to?
Our services provide global coverage, so we can deliver your goods to almost anywhere in the world.
How long will it take for my shipment to arrive?
The delivery time depends on the mode of transport chosen, the departure and destination points and the current logistical conditions. Our staff will be happy to help you estimate an accurate delivery time.
What documents do I need for transport?
The documents required depend on the type of goods and the destination. In general, you may need an invoice, packing list and waybill, but our team will give you detailed instructions on all the necessary paperwork.
What size and type of goods can they handle?
From small packages to oversized, heavy loads, we can handle all types of cargo, including dangerous goods (ADR), refrigerated cargo and cargo requiring special handling.
What costs should I expect?
The cost of delivery depends on the mode of transport chosen, the weight and size of the goods and the distance. We will provide a detailed quote based on your requirements.
What should I do if I have a problem with my shipment?
Please contact us at our customer support and our team will help you solve the problem immediately.
Do you also do customs clearance?
Yes, we offer a full range of customs clearance services, including import and export processes.
Can you provide express delivery?
Yes, for urgent shipments, we offer express solutions to get your goods to their destination as quickly as possible.
How does the delivery process work?
The process starts with the request for quotation, through the pick-up and delivery of the goods, to the delivery and follow-up. We keep you informed at every step.
How is transport handled for the different modes of transport?
For air transport, we work with fast transit times, while sea transport is cost-effective but takes longer. Road transport offers flexible solutions within Europe.
What should I do if I want to change my order?
Please contact us as soon as possible so that we can implement the changes in time for the process.
Are the goods insured during transport?
Yes, we offer insurance options for all shipments to protect you against the unexpected. In addition, we recommend taking out individual cargo insurance, which provides cover for the actual value of the goods.
What happens if the goods arrive damaged?
Please report it to our customer service immediately and we will help you file a claim and resolve the matter quickly.
How do you ensure the safety of goods during transport?
We handle all shipments to the highest security standards and work with trusted partners around the world.
What steps are you taking to ensure sustainable transport?
We are constantly improving our sustainable logistics solutions, such as designing fuel-efficient routes and offering green transport options.
Are there environmentally friendly packaging options?
Yes, we offer recyclable and sustainable packaging solutions that reduce our ecological footprint.
How can I request a quote?
Simply fill in our online request for quote form or contact us by phone or email.
What special goods can they transport?
Our freight forwarding services also cover special types of goods, such as dangerous goods (ADR), refrigerated products, oversized loads and valuable goods.
English 
Hungarian 
German